Help Center


In that case you can either:

  • Use the chat feature located at the bottom right of your screen
  • Contact us at
  • Contact us on what's app at +49163 3125757

Just describe your issue/question/request and we will answer ASAP.

We are a launching this product as a spin-off of our greeting cards product available in retail in Europe and we would love to build the perfect product for you. Every support case is a learning opportunity for us and we will go out of our way to make you happy (discounts come easy in that scenario 😉).

Also we will make sure to update this FAQ with your addition, so all future bride and groom looking at this page will be grateful to you.

We're looking forward to hearing from you!

You can use the "Comment" tab when personalising your card to add additional notes on what you would use to edit for you.

Otherwise please ask your question in the chat and we'll try to answer ASAP on whether we can make that happen or not.

You will be able to upload your video when you receive the cards. Scan the qr-code inside the card and follow the instructions that will be displayed on your phone.

It means that we bring your greeting card to life by showing your video on the card thanks to your smartphone. The video appears when you point the camera of your smartphone at the inside of your card. You can test this effect on our demo page accessible from the navigation bar or on the home page on a laptop.

Anyone with a smartphone can watch your surprise video linked to the Memtell Card. All devices from iOS 11 and Android 5.0 can even play your video in augmented reality. The prerequisite for this is that Safari (iPhone) or Chrome (Android) is used as the browser.

We definitely recommend using videos in a portrait (vertical) format. This is the natural format of a smartphone screen. Videos in portrait are most beautiful and comfortable to look at. The format also fits perfectly with the format of the Memtell Card. It is still possible to use a video in a horizontal format. However, the video will be looking smaller than a video in portrait format.

If you upload a video, you can have it as long as you want to.

However be aware that:

  • Watching a long video in Augmented Reality can be a bit cumbersome, we recommend keeping them around the 2mn mark
  • Uploading the video will be longer, it will roughly take as long as the video is eg. around 10mn upload time for a 10mn video. Please be patient and let our servers do the work

Yes, we offer Free Design Support so you can have any design you want. Please head to our page to learn more: